Return and Refund Policy – Kartvexa

At Kartvexa, customer satisfaction is our priority. We aim to provide a smooth and hassle-free shopping experience. Please read our return and refund policy carefully.

1. Return Eligibility
Customers can request a return within 7 days of receiving their order. Products must be unused, undamaged, and returned with their original packaging and tags.

2. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, personal use, or other specific conditions. Products damaged due to customer misuse cannot be returned.

3. Refund Process
Once we receive and inspect the returned product, we will notify you about the refund approval or rejection. Approved refunds will be processed to the original payment method.

4. Refund Timeline
Approved refunds will generally be processed within 5–10 business days. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear product photographs.

6. Contact Us
For any return, refund, or exchange-related queries, please contact our customer support team.

Website: Kartvexa
Email: kapilramesh86@gmail.com

We appreciate your trust in Kartvexa and thank you for shopping with us!